These Standard Terms of Service (“Terms'') apply to the services (as defined below).References in these Terms to “us” or ”we” or “our'' refers to C B Link. References to “you” or “your'' or “the Customer” refers to the party making a Booking with us. When placing a Booking with us, you acknowledge and agree to the terms set out in these Terms.

DEFINITIONS

• "Booking" means the Driving Services that you have requested from us and that we have accepted by phone, in-person, email, our website, or our app.
• “Booking Services” means the driving services that we provide to you.
• “Driver” means a specific driver who offers you a Driving Service.
• “Fare” means the fee payable for the Driving Services.
• “Vehicle” means the car driven by the Driver.
• “Customer” means an individual or group of people using a Driving Service

BASIS OF AGREEMENT

You acknowledge and agree that:

• These Terms shall apply to all Bookings;
• C B Link shall act as a booking agent and shall only be responsible for the provision of
  the Booking Services; and
• The contract between you and us shall be limited to the Booking Services. Your contract
  for the Driving Services will be directly with the Driver.

Complaints Policy

In the event of a complaint, please first talk to the staff which is carrying out the service. If this is unavailable for whatever reason or you are not satisfied with the feedback, please contact the Operator and they will further assist you.

If there are any major concerns such as abuse, we advise you to contact the police as soon as possible and let the operator know of this concern, they can also contact the police on your behalf. You can also contact the operator to see what would be the best thing to do in case you are unsure. The operator will contact the council on your behalf unless the person making the complaint wants to contact the council themselves. Council details will be passed on to make the process easier.

Passengers' Property

We will take all steps necessary to avoid any issues with passenger property. We are responsible for ‘foreseeable’ events of loss or damage and will take careful steps to help the passenger. But for any ‘Unforeseeable’ events that may occur, we are not responsible for recovering passengers' property.

If customer property was left behind in the vehicle. The driver of the vehicle will report back to the operator of this, the operator will then securely hold the property for a maximum duration of 1 month. The operator will contact the customer about their property which was left in the vehicle and will try to arrange a collection. A delivery service of their goods will be possible but with a fee. If the operator cannot get a hold of the customer and the customer does not contact the operator regarding their property within the maximum duration of the 1 month period, the property will be safely disposed of.

Customer Service

• When using our service, all staff will be using exceptional care and skill when providing the service to you.
• When providing the service, C B Link may provide you with Estimated Time of Arrival, this is for guidance only. It is your responsibility to allow sufficient time for your travel, booking should be made earlier to allow enough time to arrive at your destination within a reasonable time especially where important, such as for an appointment..
• When requesting a journey, you must request a suitable vehicle for your travel, you may need a larger vehicle for luggage's and additional passengers. We cannot guarantee an excessive amount of luggage. Please note that a child regardless of age counts as a passenger.
• If you or someone you are traveling with requires wheelchair access please do specify this when booking with us. Please be advised that subject to availability, there may be a longer waiting period for a vehicle that is capable of transporting a passenger in a wheelchair to become available.
• If you would like to request a specific type of vehicle, please ensure to make the request when booking. Such requests are not guaranteed and will not always be met but we will try our best to facilitate your request. If we cannot provide you with your request we will let you know after you have booked with us.

Fares and Payment

• Bookings must be made on our website, over the phone, or on the app, and card payment is required. We will be able to help you over the phone if you are having trouble making a Booking with us. If you need assistance, do not hesitate to call us.
• Please note if fare estimates are provided. It is subject to change at any given time. Any changes to quoted fares will be communicated to the customer prior to a vehicle being dispatched.
• Based on the details you gave when making the Booking, we provide you a fixed rate at the moment the Booking was made. For the predetermined Fare, the Driver is required to render the Driving Services. if there are no extra pick-ups, drops, route adjustments, destination changes, or waiting times specified in the initial booking request (save for airport pick-ups, which we allow for a 30-minute wait period as standard). You acknowledge and accept that in the event that such changes are made after a Booking has been made, you will be in charge of directly negotiating the revised fare with us or the Driver.
• Should a client ‘no show’ the booking, the client will be liable to pay 100% of the quoted fare

Refund Policy / Cancellations:

You have the right to cancel your journey.

• Where you cancel your journey within 3 hours of your pick-up time, you will be refunded only 50% of the cost.
• Where you cancel your journey within 6 hours of your pick-up time, you will be refunded only 25% of the cost.

All cancellations are subject to a £10 admin fee.

Customer Conduct

You are in charge of overseeing everyone else's conduct in the car during the trip. You will be charged the appropriate soiling fee of the local authority under which the Driver is licensed to pay cleaning charges in the unlikely event that any passenger soils the vehicle.

Eating, drinking, vaping, and/or smoking is strictly prohibited in the vehicle.

Company Liability

If an event beyond our control prevents us from providing you with Booking Services, we will let you know as soon as is practical and take action to lessen the effects of the delay. We won't be held responsible for any delays brought on by the event. If there is a high risk of delay, you can cancel the reservation and get a refund for any services you have already paid for but have not yet received.

Losses incurred by your company are not our responsibility. Only domestic and private use is allowed while using the booking services. If you use the Booking Services for any kind of business, commercial, or resale purpose, we won't be responsible to you for any loss of profit, 
loss of business, business disruption, or loss of business opportunity.

Miscellaneous

By publishing updates online, C B Link retains the right to change these Terms at any moment. To ensure you are aware of any updates, we ask that you often review these Terms. The Terms posted on our website at the time of your Booking apply to the Booking Services.

The only parties to this agreement are you and us. None of its provisions may be enforced by anybody else.

The paragraphs in each of these terms work separately. If any court or other authority finds that any of the remaining clauses are invalid, the remaining clauses will nevertheless be in full force and effect.